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Monday, October 18, 2021

Voice: 643-ADRC (643-2372)
TTY Line: 643-0889

Long Term Care Ombudsman Program


Long Term Care Ombudsman Program (LTCOP) was established by federal and state statutes. The LTCO identifies, investigates, and resolves complaints that are made by, or on behalf of residents, and related to action, inaction, or decisions that may adversely affect the health, safety, welfare, and rights of residents of long term care facilities such as nursing homes, adult residential care homes, assisted living facilities, and other long-term care facilities.  

If you need information or assistance in the investigation and resolution of problems or complaints about the care or services provided in long term care facilities, please call LTCOP at 808-586-7268 (Oahu) or email at


Our program’s mission is to protect the human and civil rights of Hawaii's aging population who reside in licensed or certified long term care settings by assisting the Long Term Care Ombudsman Program in upholding the Older Americans Act of 1965, along with state and federal regulations, through the provision of culturally sensitive advocacy.

Certified Long Term Care Ombudsman volunteers protect the rights of seniors through their role as advocates. Their primary responsibility is to ensure residents' rights. The Long Term Care Ombudsman Program Volunteer Representative is assigned to a long term care facility and makes weekly 2-4 hour visits. 


To become a certified volunteer, please complete the LTCOP Volunteer Application , or call 808-586-7305.  Completed applications can be mailed to:


LTCOP Volunteer Coordinator

Executive Office on Aging

250 South Hotel Street, #406

Honolulu, HI 96813


Each volunteer, prior to certification, is required to complete a written application, pass our screening process, attain a TB test, complete 20 hours of classroom training, and 8 hours of on-site orientation. Volunteers are asked to commit to one year with the Program.